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Posted by KenW on December 24, 2002 at 17:55:32:
Yesterday I had a phone conversation with an employee from Big Apple Herpetological. I was inquiring about Vision cages and how to use a Helix thermostat with it (drill a hole in plastic cage) and our conversation turned towards thermostats. He explained some differences to me about his company's thermostat and Helix's thermostat. Here were some of his points:
1. Big Apple's thermostat is about $100 and includes the night drop feature. Helix's thermostat is over $100 and you need to spend a little more to add the night drop feature.
2. Big Apple's thermostat isn't digital and this means if the electricity goes off, the device does not need to be reset when the power comes back on. Helix's digital thermostat will need to be reset when the power comes back on.
3. Big Apple's analog dial is supposed to be more accurate than a digital which he claimed is inherently off +/- 2 degrees.
4. Big Apple's fuse is outside and can be easily replaced if needed. With Helix, you need to send the whole unit in to replace it.
5. Big Apple has superior customer service. He said that after the original owner of Helix died, customer service for Helix has gone downhill dramatically.
Some of his points were appealing to me. Are they true or is he just doing a good job of selling his company's product? What do you think? Also, let me know if you have a Big Apple thermostat and how it's doing for you?
Thanks in advance.
Kendrick Wong
